Virtual Assistant – Dispatcher | CSR | Personal Assistant

Jan 2026 - Present

Managed customer inquiries via phone, email, and chat. Coordinated technician dispatching, service requests, and scheduling while maintaining accurate and up-to-date customer records and documentation. Provided administrative and executive support, including calendar and travel management.

Service Provider | Chat & Email

Jan 2024 - Jan 2025

Assisted clients through chat and email regarding debt resolution programs. Resolved inquiries related to account status, payment schedules, and program updates. Delivered professional and customer-focused support.

Team Leader

Jan 2013 - Jan 2024

Managed voice, chat, email, and logistics teams. Coached employees to achieve quality, productivity, and customer satisfaction goals. Led performance management and team development initiatives.