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Melanie

PhilippinesCountry Flag
10 years working as a Customer Service Service for financial account. Handled Merchant Support, Fraud Prevention and General Inquiries.
10 years working as a Customer Service Service for financial account. Handled Merchant Support, Fraud Prevention and General Inquiries.

Details

🌐 Languages

English:

Fluent/Native

Tagalog:

Fluent/Native

💸 Preferred way of payment

Bank Transfer, PayPal

💼 Work type

Full-time

⏱️ Type speed

Not specified

🛜 Internet speed

Not specified

💻 Computer specs

Not specified

📷 Webcam

No

🕰️ Time zone

Eastern Standard Time

(UTC-05:00)

Experiences

VISA PHILIPPINES BUSINESS PROCESSING CENTER, CORP./GCAS/FALCON/DPS/VERIFIED BY VISA/AUTHORIZED.NET

Customer Service Associate

Jan 2016 - Jan 2022

Facilitate emergency card replacement and cash disbursements for cardholders. Report and block lost or stolen Visa cards to prevent unauthorized use. Address cardholder questions on benefits of various Visa card types. Assist with fraud verification, blocking/unblocking cards due to fraud, and Verified by Visa activation. Support merchants with POS and transaction concerns and Authorize.

Skills Learned

🛠General - Intermediate
TELETECH PASAY

Customer Service Associate

Jan 2010 - Jan 2016

Assist callers with Lost/Stolen Card Services, General Inquiries, and Benefits, providing excellent customer service and support.

Skills Learned

🛠General - Intermediate