Sales Development Manager

May 2025 - Nov 2025

Led client prospecting, qualification, and cold calling to drive sales growth. Developed scripts and engagement templates to improve outbound efficiency. Collaborated with marketing and operations teams to optimize lead pipelines. Provided performance direction and guidance to SDRs to ensure alignment with company sales targets.

Business Development Manager

Jan 2024 - Jan 2025

Managed international client accounts and developed tailored IT business solutions. Strengthened brand presence through targeted marketing and strategic partnerships. Oversaw proposal creation and client onboarding.

Digital Marketing & Business Development Head

Jan 2024 - Jan 2025

Directed digital marketing campaigns and lead-generation strategies for UK-based clients. Increased conversion rates through social media and automation tools. Led a global team in content planning, analytics, and client relationship management.

Philippines Sales Manager

Jan 2024 - Jan 2025

Directed business growth initiatives, driving client acquisition and strengthening brand presence. Developed and implemented marketing strategies that improved sales performance and client retention. Managed and supervised virtual teams, optimizing workflows through CRM systems and digital tools. Collaborated with cross-functional teams to align sales objectives with overall business goals.

Business Development Representative

Jan 2023 - Jan 2024

Spearheaded client acquisition and retention initiatives through strategic prospecting and cold calling. Supported marketing and sales teams in campaign execution and proposal development. Managed CRM pipelines, tracked performance metrics, and optimized lead conversion. Contributed to company growth by fostering long-term client relationships and ensuring project delivery alignment.

Customer Service Representative to Manager

Jan 2023 - Jan 2024

Supervised customer service operations for UK and US markets, ensuring high-quality client experience. Led a remote team of customer support representatives, improving service efficiency and satisfaction scores. Developed training guides, response templates, and escalation procedures to streamline operations.

Legal Executive Assistant

Jan 2022 - Jan 2023

Provided administrative and legal support to attorneys handling international cases. Managed case documentation using legal CRMs such as MyCase and LawPay. Coordinated schedules, client correspondence, and legal research tasks.

Customer Service, Sales & Telemarketing Expert

Jan 2015 - Jan 2021

Provided remote customer service, sales, and marketing support for international clients. Handled lead generation, appointment setting, and retention campaigns. Developed digital marketing content and client engagement strategies.

Communications Trainer & Recruiter

Jan 2013 - Jan 2015

Trained call center trainees on communication, grammar, and customer interaction. Managed recruitment and candidate assessment for the NC II Call Center Program. Coordinated with TESDA for training compliance and certification requirements.

Customer Support Representative

Jan 2011 - Jan 2013

Provided customer service and technical assistance for internet, cable, and phone service clients. Resolved escalated concerns with high first-call resolution rates. Consistently achieved performance metrics and customer satisfaction targets.

Human Resource & Recruitment Specialist

Jan 2010 - Jan 2011

Handled end-to-end recruitment for multiple campaigns and accounts. Conducted interviews, testing, and onboarding of new hires. Supported HR operations and employee relations programs.

Technical Support Representative

Jan 2008 - Jan 2010

Delivered frontline technical and customer support services. Assisted with troubleshooting and service activation for U.S.-based clients.