Administrative Officer

Aug 2025 - Present

Manage daily administrative operations and office documentation. Handle customer inquiries and follow-ups through Pancake CRM. Update and maintain customer records using a CRM system. Schedule appointments and coordinate daily activities. Prepare reports, organize files, and maintain confidential records. Support management with administrative and operational tasks.

Sales Associate / Waitress / Host / Cashier

Nov 2023 - Aug 2025

Assisted customers with inquiries, reservations, and transactions. Maintained accurate customer records and daily reports. Coordinated with multiple departments to ensure smooth operations. Resolved customer concerns professionally while delivering excellent service. Processed payments accurately and maintained organized documentation.

Sales Associate / Waitress / Host / Cashier

May 2023 - Nov 2023

Assisted guests and responded to customer inquiries. Processed cash and card transactions accurately. Maintained transaction records and daily reports. Worked effectively in a fast-paced, customer-focused environment.