Customer Service – Call Center (Healthcare)

Aug 2023 - Feb 2024

Received and responded to inbound phone calls for customer assistance. Handled patient inquiries, requests, and disputes via calls, chat, and emails. Documented all calls in ticketing and tracking systems. Managed inbound calls from doctors' offices and patients regarding RX prescriptions, follow-ups, and insurance claims.

Inventory Staff

Oct 2019 - Jun 2013

Monitored and maintained accurate inventory levels. Processed purchasing orders as required. Updated inventory records and reconciled discrepancies. Reported inventory discrepancies and tracked incoming and outgoing products. Distributed and stocked items and inspected incoming packages.

Ingredients Packer

Nov 2015 - Apr 2019

Sorted and packed food products. Checked packages for completeness and pulled defective products. Monitored stock station with packaging materials and maintained a safe and clean workspace.