Advisor I, Customer Service

Jan 2026 - Present

Handled International Car Insurance Account. Provided prompt assistance for policy changes, address updates, and billing inquiries. Evaluated vehicle types, driving histories, and usage patterns to calculate accurate premiums and minimize company risk.

Technical Support Tier III

Oct 2023 - Jun 2024

Identified and resolved hardware, software, and network connectivity issues via phone, chat, and email. Handled frustrated customers with empathy and professionalism, turning negative experiences into positive reviews. Assisted users with password resets, device setup, and account creation.