Operations Officer (Banking)

Sep 2025 - Present

Support daily branch operations while ensuring compliance with internal policies and regulatory procedures. Maintain and verify financial and administrative records with a high level of accuracy. Assist with monitoring transaction activities and internal controls. Prepare and organize documentation to support efficient workflow and reporting.

Customer Service Representative (Banking)

May 2025 - Aug 2025

Delivered high-quality customer service while accurately processing financial transactions. Maintained daily cash reconciliation and ensured adherence to established procedures. Verified customer information and documentation in accordance with compliance standards. Assisted in maintaining accurate records and supporting branch operations.

Secretary / Administrative Assistant

Feb 2024 - Dec 2024

Provided comprehensive administrative support, including managing correspondence, schedules, and office records. Handled day-to-day clerical duties, including answering calls and email correspondence. Maintained organized filing systems and ensured proper document control. Prepared reports, letters, and official documents with accuracy and professionalism.

SMS Manager

Jun 2023 - Nov 2023

Managed daily SMS communications with potential leads, handling over 2500 messages per day. Qualified leads for follow-up calls with the lead manager, ensuring a streamlined sales process.

Secretary / Administrative Assistant

Mar 2021 - Jun 2022

Provided comprehensive administrative support, including managing correspondence, schedules, and office records. Handled day-to-day clerical duties, including answering calls and email correspondence. Maintained organized filing systems and ensured proper document control. Prepared reports, letters, and official documents with accuracy and professionalism.

Customer Service Representative

Nov 2020 - Feb 2021

Provided customer support for a major shipping company (UPS), resolving issues and processing orders via inbound calls.

Acting Administrative Assistant

Oct 2017 - Dec 2017

Assisted in the daily operations of the Human Resource Department, including reviewing job applications and other administrative tasks.