Customer Success Specialist II

Aug 2024 - Oct 2025

Served as first point of contact for customers, caterers, and delivery drivers. Ensured seamless ordering experience by assisting with order placement, payment processing, account management, and resolving order issues. Delivered fast, empathetic, and effective support reflecting high service standards.

Customer Success Specialist II

Sep 2023 - Aug 2024

Assisted members, leadership teams, and organizers in managing groups effectively. Utilized Zendesk to respond promptly to inquiries about accounts, groups, and management tools, ensuring a seamless and supportive experience.

Bank Associate Representative

Jul 2021 - Jul 2023

Specialized in assisting Hong Kong customers with banking needs including Internet banking, Debit/ATM cards, checking accounts, and savings accounts. Ensured a seamless and satisfactory customer experience.

Sales Representative

Oct 2020 - Jul 2021

Developed strong expertise in sales of handheld devices, watches, accessories, and service plans. Engaged with customers to understand their needs, provided tailored recommendations, and closed sales to achieve and exceed targets.