Social Media Manager / General Virtual Assistant

Jul 2023 - Present

Designed 50+ promotional graphics, event posters, and branding materials using Canva for club events and sponsor campaigns. Managed Facebook page content, scheduled posts, and responded to community inquiries, increasing audience engagement. Coordinated online promotions, collaborations, and charity event campaigns with partner organizations.

MCA Appointment Setter

Feb 2023 - Apr 2023

Conducted 80–100 outbound cold calls daily to US business owners, qualifying leads for Merchant Cash Advance funding. Scheduled appointments and completed warm transfers for qualified prospects, consistently meeting daily performance targets. Updated CRM records with detailed call notes, lead status, and follow-up schedules to maintain an organized sales pipeline.

Customer Service Representative

Dec 2022 - Jan 2026

Managed client appointments, follow-ups, and virtual notary scheduling, coordinating 30+ client interactions weekly. Responded to customer inquiries via email, phone, and social media, ensuring prompt, professional communication. Generated leads by posting in relevant online groups, increasing client inquiries and appointment opportunities.

TeleSales Specialist

Oct 2021 - Sep 2022

Contacted prospective clients to discuss health insurance options and identify eligible customers for licensed agents. Achieved daily sales and transfer targets through effective communication and lead qualification. Maintained accurate CRM documentation and customer records to support follow-up activities.

Customer Service Representative

Jun 2017 - Apr 2021

Delivered customer support through phone, chat, and email, resolving billing, fraud, account, and technical inquiries. Processed customer requests while consistently meeting quality assurance, productivity, and customer satisfaction metrics. Documented customer interactions using CRM and ticketing systems, ensuring accurate records and timely issue resolution.

Customer Service Representative

Nov 2014 - May 2017

Assisted customers with order tracking, returns, refunds, exchanges, account issues, and price matching through phone and live chat. Managed a high volume of customer interactions while maintaining service quality and customer satisfaction. Accurately documented customer interactions and processed requests using CRM tools.