College Instructor

Jul 2009 - Dec 2025

Taught college-level courses, developed lesson plans, and assessed student performance. Engaged students in learning activities, provided academic support, and contributed to curriculum development in the field of English and language education.

CSR Agent

Dec 2008 - Jun 2009

Handled customer service responsibilities for the Sprint account, addressing client inquiries and providing support to ensure customer satisfaction. Utilized communication skills to resolve issues efficiently and maintain service quality standards.