Appointment Setter

May 2020 - Jul 2026

Appointment setter for Real Estate/IT Software, Cleaning Services, Mortgage, Insurance, Solar Energy, Health and Wellness, and Telecommunication. Makes each call a sales opportunity by tailoring new products to specific customer needs. Responsible for addressing customers' needs by providing accurate explanations about billing concerns.

Property Consultant

Jan 2013 - Jan 2020

Assists clients in making sound property-purchasing decisions. Identifies potential clients needing consultancy services through face-to-face interactions, advertising, flyering, and business presentations. Ensures client satisfaction by maintaining good relationships and building trust.

Senior Service Support / Senior Product Specialist

Jan 2013 - Jan 2020

Resolves customer complaints and answers questions regarding services and procedures. Converts all calls into sales opportunities. Supports special projects and performs other assigned duties. Recommends innovative suggestions for incentive programs to motivate team members. Actively promotes team environments focused on achieving high quality standards and performance goals.

Customer Service Representative

Jan 2011 - Jan 2012

Responsible for addressing customers' needs by providing accurate explanations about billing concerns. Ensures client satisfaction by maintaining good relationships and building trust.

Customer Service Representative

Jan 2008 - Jan 2010

Ensures client satisfaction by maintaining good relationships and building trust. Handles claims processing and documentation. Gathers information from accidents to determine fault, collects excess payments, and schedules vehicle repairs.