Online Chat Support

Jun 2025 - Present

Managed high-volume real-time conversations with clients, maintaining engaging and personalized interactions. Built strong customer relationships, increasing retention and repeat engagement. Used persuasive communication techniques to promote premium content and services. Maintained professionalism while handling sensitive and explicit conversations.

Product Development - Sample Merchandiser

Jan 2020 - Apr 2025

Booked sample trims and ensured all sample sewing trims were delivered and received in factory on time. Monitored trims and updated tracking sheets. Ensured trims in production were sufficient and addressed production queries. Attended to buyer changes, dealt with suppliers, created purchase orders and updated DNA system. Created costing and handed over for Production Merchandiser reference.

Trainee Product Development Merchandiser

Mar 2019 - Jan 2020

Booked sample trims and ensured all sample sewing trims were delivered and received in factory on time. Monitored trims and updated tracking sheets. Ensured trims in production were sufficient and addressed production queries. Attended to buyer changes, dealt with suppliers, created purchase orders and updated DNA system.

Trim Purchaser

Apr 2018 - Mar 2019

Booked bulk sewing and packing trims. Ensured all bulk sewing trims were delivered and received in factory on time. Monitored trims and updated tracking sheets. Ensured trims in production were sufficient and addressed production queries. Attended to buyer changes, dealt with suppliers, and created purchase orders using SAP system.

Trim Purchaser

Jul 2017 - Apr 2018

Booked bulk sewing and packing trims. Ensured all bulk sewing trims were delivered and received in factory on time. Monitored trims and updated tracking sheets. Ensured trims in production were sufficient and addressed production queries. Attended to buyer changes, dealt with suppliers, and created purchase orders using SAP system.

Clerk Processor B.

Nov 2016 - Jun 2017

Updated and encoded Statement of Back Accounts of farmer’s irrigation fee. Conducted meetings and distributed Statement of Back Accounts to all Farmers Association. Collected fees from walk-in clients. Updated and encoded all Land Irrigated Planted Area in ISF system. Monitored monthly report of operator’s various equipment. Created monthly report of O & M coded and Performance Evaluation.

Merchandising Staff

Feb 2015 - Nov 2016

Received PO from ASN system. Performed color matching of thread and mock up for references. Prepared trim cards, taggle set and shipping folders. Sent and followed up garment tests. Monitored and received incoming parcels/documents. Prepared sending of trim cards, taggle set, garment samples and documents. Filed documents and references.