Customer Service Representative

Aug 2025 - Apr 2026

Handled inbound and outbound customer calls, providing accurate information and resolving complaints to ensure high customer satisfaction. Met daily performance targets including Average Handle Time (AHT) and Customer Satisfaction (CSAT). Assisted with billing inquiries, technical issues, and account updates while adhering to data privacy policies.

Service Crew

Aug 2024 - Mar 2025

Managed customer orders ensuring smooth flow of kitchen and front-counter operations, maintaining cleanliness and organization during high-volume hours. Supported clear team communication and consistently followed procedures to uphold service standards and deliver efficient customer service.