Customer Specialist

May 2025 - Feb 2026

Managed Airbnb property and guest services including booking lifecycle, guest confirmations, complaint resolution, and complex escalations such as refunds and cancellations. Coordinated host booking calendars to maximize availability, prevent conflicts, and accurately track rental income and payouts to support financial growth.

Customer and Sales Support

Jan 2023 - Nov 2023

Handled inbound calls from business owners for promotional product sales and upselling. Managed collections by contacting customers about past due invoices and payments. Supported school event promotions including graduations, proms, and sports events by coordinating gifts for students, teachers, and principals.

Customer Specialist

May 2020 - Oct 2022

Provided technical support for Verizon Wireless customers during the pandemic work-from-home setup. Investigated and resolved service issues by diagnosing problems such as subscription renewals and phone status, ensuring customer satisfaction through effective troubleshooting.