Customer Service Rep

Jan 2026 - Present

Compiled and optimized product details using Google Sheets, enhanced product titles and descriptions for SEO optimization, assisted in bookkeeping tasks, and supported accounting documentation. Ensured accurate and efficient management of product information to improve online store performance.

Virtual eCommerce Assistant

Jan 2026 - Present

Managed online store operations including product management, customer support, website maintenance, data entry, research, and administrative tasks. Utilized Google Merchant Center and Google Ads to optimize product visibility and marketing campaigns. Handled customer calls, live chat support, and email inquiries, resolving complaints and providing tailored assistance.

eCommerce Virtual Assistant

Apr 2022 - May 2025

I managed full product management including creating new listings, updating details, and enhancing product images. I oversaw Google Merchant Center to maximize visibility on Google Shopping, conducted regular price updates, and provided marketing assistance to help prepare campaigns. I also delivered responsive customer support via live chat and email inquiries.