Team Analyst — Customer Experience & ORM

Jul 2020 - Apr 2026

Managed and moderated customer-facing content across Facebook, Instagram, TikTok, Trustpilot, and YouTube for shapewear and skincare product lines. Reported on Net Sentiment Score and addressed customer concerns. Conducted root cause analysis of customer sentiments. Monitored ads and organic posts for ORM. Handled inbound calls and emails for product inquiries and complaints.

Financial Customer Service Representative (B2B)

Jun 2018 - Mar 2020

Assisted bankers and financial advisors with account inquiries, transactions, and brokerage account client support. Handled financial customer concerns focusing on accuracy, compliance, and quality service. Supported account verification, financial transactions, and service processes while maintaining confidentiality.

Customer Sales Representative

Apr 2016 - Jun 2018

Managed inbound calls for a UK telecommunications account, handling sales, inquiries, and customer service.