Customer Service Representative

Aug 2023 - Nov 2024

Provided inbound customer service support for Telco account, addressing customer inquiries and resolving issues efficiently. Demonstrated strong multitasking abilities, positive attitude, and effective communication to support business goals in a fast-paced environment.

Statement Generator Outbound Calls

Jan 2023 - May 2023

Handled outbound calls for statement generation, providing customer support in a high-volume call center environment. Developed skills in active listening, conflict resolution, and maintaining professionalism while meeting performance targets and managing difficult situations with empathy.