Technical Support Expert-Sales

Apr 2024 - Present

Delivered expert technical troubleshooting for a wide array of consumer electronics and software. Leveraged product knowledge to provide protection solutions, consistently meeting sales targets.

Subject Matter Expert (SME) / Team of Experts CSR

Jun 2022 - Apr 2024

Promoted to SME to mentor peers, handle escalations, and ensure team adherence to technical protocols. Managed complex telecommunications accounts, specializing in billing accuracy and technical resolution.

Member Services CSR

Jul 2021 - May 2022

Provided compassionate and accurate support for healthcare members regarding benefits and claims. Ensured strict adherence to data privacy and healthcare regulations in all member interactions.