Customer Success Manager – Payroll

Jan 2026 - Apr 2026

Served as primary contact for payroll clients, advising on processing, compliance, and system optimization. Managed end-to-end customer success including implementation, go-live, and post-go-live support. Led UAT, created BRDs and process maps, provided hyper care, resolved payroll issues, and trained clients on payroll best practices.

Assistant Manager, Payroll (Acting for HR Services Payroll and Benefits Manager)

Sep 2021 - May 2025

Led payroll for 3 entities ensuring 100% on-time, error-free pay for 2000+ employees. Improved payroll input checking for compliance, managed payroll data flow across Workday, SAP, and ADP, and led tax filings with zero penalties. Delivered 49 automation improvements reducing processing time by 80%.

Payroll Executive

Mar 2020 - Aug 2021

Processed end-to-end payroll for 800+ employees with 100% accuracy and on-time delivery. Reviewed payroll inputs reducing errors by 20%, ensured compliance with statutory agencies with zero audit findings, supported tax annualization and year-end reporting ahead of deadlines.

Payroll Executive

Aug 2019 - Feb 2020

Managed payroll for 2000+ employees ensuring 100% accuracy and on-time delivery. Partnered with ADP consultants to meet global compliance. Prepared post-payroll and month-end reports supporting Finance reconciliation. Processed final pay, severance, and retirement benefits compliant with labor laws.

Payroll Executive

Feb 2019 - Jul 2019

Managed AU/NZ client payroll for 5000+ employees ensuring accurate and timely pay runs. Served as client support contact for payroll issues and escalations. Reviewed payroll inputs to prevent errors and ensured statutory compliance with AU and NZ regulations. Completed pre- and post-payroll checks maintaining high accuracy.

Payroll Administrator / System Administrator

Jan 2010 - Aug 2018

Managed Preceda payroll system for 1800+ employees ensuring 100% accurate and timely payroll. Maintained payroll data accuracy by monitoring integrations, audits, and reconciliations reducing discrepancies by 20%. Led system upgrades with zero disruption, automated reports, and streamlined workflows cutting manual work by 25%.

Timekeeper / Benefits Advisor

Aug 2009 - Dec 2009

Monitored and validated semi-monthly timekeeping for 1080+ employees, issuing corrective actions for tardiness and undertime, reducing attendance errors by 25%. Managed employee attendance records ensuring accuracy and compliance with company policies.