Senior Account | Virtual Administrative Support

Apr 2024 - Sep 2025

Delivered end-to-end administrative support for senior clients, managing emails, chats, and system-based requests. Processed and validated documentation related to ownership transfers, service requests, and compliance requirements. Ensured data accuracy and compliance, reducing errors and minimizing rework through careful verification.

Virtual Administrative, Technical & Customer Support Specialist

Sep 2023 - Apr 2024

Provided remote administrative and customer support for high-volume clients, managing 3,000+ customer records with strict accuracy and confidentiality. Handled email, chat, and ticket-based inquiries, ensuring timely responses and proper issue documentation.