Customer Success Support

Jun 2025 - May 2026

Served as a Customer Success Support representative for a global hospitality marketplace and e-commerce platform. Managed end-to-end booking arrangements, resolved complex account and reservation issues, and handled general inquiries in a fast-paced environment. Enhanced communication, problem-solving, and multitasking skills while maintaining high customer satisfaction.

Online English Teacher

Jul 2024 - May 2025

Provided online English instruction to adult and young learners, specializing in language teaching and communication skills development.

Customer Service Representative (CSR)

Sep 2023 - Aug 2024

Handled customer inquiries and concerns as a WellCare Customer Support Agent. Delivered quality service in a fast-paced environment, developing strong communication, problem-solving, and customer service skills. Recognized as a top-performing agent for excellent customer support and satisfaction.