Customer Support Representative (Seasonal – Non-Voice)

Oct 2024 - Jan 2025

Assisted customers through live chat and email. Resolved order inquiries, shipping concerns, and account-related issues. Maintained high-quality customer service while meeting productivity goals. Seasonal contract completed on January 27, 2025.

Claims Customer Service Representative

Mar 2023 - Apr 2024

Handled inbound and outbound calls for insurance claims. Assisted customers with claim updates, documentation, and policy-related inquiries. Coordinated with internal teams to ensure timely claim resolution. Delivered professional customer support while maintaining service standards.

Advisor Sales I

Oct 2021 - Nov 2022

Provided customer support for billing, account management, and technical concerns. Assisted with sales, cancellations, retention, and order support. Delivered excellent customer experiences across multiple service channels.

Sales Associate

Jul 2016 - Nov 2016

Assisted customers with wireless products and services. Promoted products and handled sales inquiries. Successfully completed training before the account entered a floating status and was eventually dissolved.

Technical Support Representative

Jan 2014 - Jun 2016

Supported customers with Cable TV, Internet, and Home Phone services. Resolved technical issues, billing concerns, and account inquiries. Assisted customers with service upgrades and product information. Delivered end-to-end customer support following the company's universal support process.