Administrative Assistant

Nov 2023 - Mar 2026

Performed high-volume data entry, validation, and reporting with strong accuracy and attention to detail. Prepared and maintained tracking reports and data summaries to support operational requirements. Managed email communications and internal coordination, ensuring timely resolution of requests. Ensured compliance with company policies, data privacy, and process standards.

Paralegal Administrative Assistant

Apr 2021 - Sep 2022

Reviewed, encoded, and maintained confidential legal and employee records with high accuracy. Conducted data validation and quality checks to ensure completeness and compliance. Supported documentation and regulatory requirements, ensuring proper filing and recordkeeping. Coordinated with internal teams and handled professional correspondence.

Administrative Assistant

Apr 2019 - Apr 2023

Performed high-volume data entry, validation, and reporting with strong accuracy and attention to detail. Prepared and maintained tracking reports and data summaries to support operational requirements. Managed email communications and internal coordination, ensuring timely resolution of requests. Ensured compliance with company policies, data privacy, and process standards.

Administrative Officers Staff

May 2017 - Mar 2019

Accepted complaints through phone and email. Prepared official reports, correspondence, and data summaries for internal and external use. Identified complaints and transferred them to appropriate government agencies while maintaining a record of the case. Maintained organized and compliant records systems aligned with government standards.

Customer Service Representative

Jul 2015 - Jan 2017

Delivered client support via calls, email, and chat, ensuring adherence to service standards. Managed and updated customer records and account data accurately. Resolved inquiries within SLA timelines, maintaining service quality. Documented interactions and maintained detailed service logs.