Service Desk Analyst

Dec 2024 - May 2026

Managed client system access and account administration ensuring accurate permissions and compliance. Tracked and coordinated case resolution workflows using Jira and Salesforce. Provided client support on agreements and margin workflows within MarginSphere portal. Maintained detailed case documentation and collaborated with teams to resolve technical and operational issues.

Finance Intern

Jan 2024 - Jun 2024

Managed financial data and maintained records using Excel and Google Sheets to support accurate financial reporting. Assisted in preparing budget assessments and financial documentation. Supported accounting and finance staff in organizing financial data and ensuring accuracy. Collaborated on financing-related projects and administrative tasks.