Customer Sales Support

Aug 2026 - Present

Engaged with prospective customers through outbound and inbound phone calls using the company dialer. Educated customers on available products, services, promotions, and membership opportunities. Followed approved compliance scripts and company guidelines to ensure accurate communication. Identified customer needs and recommended suitable solutions based on eligibility. Addressed customer inquiry

Remote Sales & Customer Support Professional

Jun 2026 - Present

Assist customers across North America with travel bookings, itinerary updates, and service-related inquiries through virtual communication channels. Resolve customer concerns promptly while maintaining high customer satisfaction and service quality standards. Recommend suitable travel products based on customer needs, increasing customer value and ancillary revenue.

Retail Station Manager

Jan 2021 - Jan 2026

Managed daily customer service operations for a high-volume retail fuel and LPG outlet. Built strong customer relationships that increased repeat patronage and customer loyalty. Addressed customer inquiries and resolved complaints professionally to maintain service excellence. Supervised and coached frontline staff to deliver outstanding customer experiences.