Customer Service Representative

Oct 2025 - Mar 2026

Assisted North American merchants by resolving account and payment issues promptly. Delivered solutions that improved merchant satisfaction and reduced escalations. Coordinated with internal teams to resolve complex concerns efficiently. Leveraged product knowledge to provide accurate guidance and support.

Food and Beverage Server (Internship)

Feb 2025 - May 2025

Delivered excellent food and beverage service, ensuring guest satisfaction and professionalism. Assisted with table setup, event preparations, and maintained dining area cleanliness. Handled guest orders, inquiries, and special requests promptly in coordination with the F&B team. Developed strong customer service, communication, and multitasking skills in a fast-paced hotel environment.

Barista and Server

Oct 2024 - Jan 2025

Served food and drinks quickly and correctly to ensure a good dining experience. Prepared and served coffee and other beverages with consistency and quality. Set up tables, arranged dining areas, and maintained cleanliness. Assisted guests with orders, requests, and concerns in a friendly manner. Collaborated with the team to maintain smooth service during busy hours.

Office Admin (Internship)

Aug 2023 - Dec 2023

Assisted with filing, organizing documents, and maintaining office records. Prepared travel documents, itineraries, and client information. Answered calls, emails, and inquiries to support daily office operations. Coordinated with the team to ensure smooth workflow and timely task completion. Built skills in organization, communication, and basic office administration.

Barista and Kitchen Staff

Jul 2022 - Feb 2023

Prepared and served coffee, milktea, and other beverages with consistency and quality. Assisted in basic food preparation and ensured kitchen cleanliness and order. Served customers, took orders, and handled requests politely and quickly. Worked with the team to maintain smooth service during busy hours. Maintained hygiene and safety standards in bar and kitchen areas.