Chat Support Assistant (Freelance)

Jan 2023 - Present

Managed daily online conversations across social and subscription-based platforms. Maintained engaging and natural communication to improve user retention. Responded to high volumes of messages while ensuring quality and consistency. Assisted in upselling content through conversational techniques. Adapted tone based on audience preferences and behavior.

Customer Service Assistant

Jan 2022 - Jan 2023

Delivered high-quality customer support in a fast-paced environment. Handled inquiries, complaints, and general communication professionally. Built rapport with customers to improve satisfaction and loyalty. Maintained accurate records of interactions and feedback.