Karl
Philippines
Customer support specialist with 10 months of experience in email/chat support and CSM tools like Shopify, Gladly, and Zendesk.Details
🌐 Languages
English:
Fluent/Native
💸 Preferred way of payment
Wise, PayPal, Bank Transfer
💼 Work type
Part-time
⏱️ Type speed
25 per minute
🛜 Internet speed
27 Mbps
💻 Computer specs
Not specified
📷 Webcam
No
🕰️ Time zone
Pacific Standard Time
(UTC-08:00)
Experiences
Awesome Cx - Pair Eyewear
Customer Service Representative | Email & Chat Support
Jul 2025 - May 2026
Provided email and chat support for order updates, prescriptions, returns, and product inquiries. Used Shopify, Zendesk, and Gladly to manage customer concerns and process requests efficiently.
Skills Learned
General - Intermediate
Awesome CX - Bouqs Co.
Customer Service Representative | Chat Support
Apr 2025 - May 2025
Assisted customers via chat with order inquiries, delivery updates, refunds, and cancellations. Resolved customer concerns while providing excellent support and timely solutions.
Skills Learned
General - Intermediate