Customer Service Representative

Dec 2018 - Jan 2025

Managed customer and application-related concerns through phone, live chat, email, and ticketing systems. Handled account management, billing inquiries, order issues, and platform-related concerns ensuring timely resolution. Performed issue triaging and escalation to appropriate teams. Maintained accurate documentation within CRM systems.

McAfee Technical Support

Nov 2014 - Jan 2015

Delivered service and support to end-users using automated call distribution phone software, via remote connection or Internet. Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer information and determined issues by evaluating symptoms. Redirected problems to appropriate resources.