Organization Project Manager

Jan 2023 - Jan 2026

Oversaw the planning, coordination, and execution of publication projects by managing schedules, communicating with cross-functional teams, monitoring project progress, and ensuring quality standards and deadlines were consistently met. Designed marketing materials, publication layouts, and digital graphics while editing video content for promotional and educational purposes.

Customer Service representative

Mar 2020 - Mar 2022

Provided technical support for internet services by troubleshooting connectivity issues, assisting customers over the phone, documenting cases, and delivering excellent customer service.