Transaction Coordinator | Administrative and Back Office Support

Jan 2026 - Apr 2026

Monitored client’s inbox, categorized emails, and calendar to send confirmations and reminders for appointments and key meetings. Organized digital files and maintained up-to-date checklists. Built a clean, actionable Lofty CRM to ensure leads and relationships converted into appointments. Supported social media and localized marketing for clients.

Customer Expert (Travel Industry)

Mar 2025 - Feb 2026

Managed bookings, itineraries, and customer inquiries. Handled high-volume communication via calls, email, and chat. Resolved complex issues quickly, improving customer satisfaction.

Site Engineer

Feb 2024 - Jan 2025

Supervised construction projects ensuring quality and safety compliance. Interpreted plans and coordinated materials and manpower. Monitored progress and resolved technical issues.

Real-Time Analyst

Feb 2023 - Jan 2024

Monitored KPIs and call volumes to optimize workforce performance. Analyzed data to improve staffing and operational efficiency. Collaborated with teams to maintain accurate forecasting.

Jollibee Service and Kitchen Crew/ Crew Leader

Sep 2018 - Jan 2023

Greeted customers warmly, took and processed orders accurately and efficiently. Provided information about menu items, promotions, and special offers.