Accounts Receivable Analyst

Apr 2025 - Mar 2026

Managed collections for driver rentals, ensuring timely follow-ups on outstanding payments. Initiated and oversaw recovery processes for overdue accounts. Evaluated and approved feasible payment arrangements and extensions. Collaborated with drivers and customer service team to resolve payment issues efficiently.

Customer Service Representative

Jan 2024 - Mar 2025

Provided urgent assistance to customers regarding account concerns. Answered queries, read transaction logs/statements, performed basic troubleshooting, and handled complaints de-escalation. Upskilled to access and identity department focusing on updating account information and validating customer identity.

Customer Service Representative (Fraud Department)

Jul 2022 - Dec 2023

Secured customers’ accounts by imposing/lifting account limitations, validating customer identity, and handling fraud concerns. Assisted customers with payment issues, declines, and disputes including unauthorized transactions, item/service discrepancies, and billing errors.