Accounts Receivable Supervisor

Oct 2025 - Jan 2026

Supervised offshore healthcare A/R teams supporting US providers. Managed payer follow-ups for Medicare, Medicaid, and commercial insurance plans. Reduced days in A/R through denial management, appeals, and root-cause analysis. Ensured accurate claim submission and adherence to US healthcare billing standards. Delivered team training, performance coaching, and quality assurance reviews.

Operations Team Leader

Oct 2023 - Oct 2025

Oversee daily operations of the team (inbound, outbound, chat, email, etc.). Monitor attendance, adherence, and productivity. Track KPIs and analyze metrics to identify areas for improvement. Conduct one-on-ones, coaching sessions, and performance reviews. Monitor calls and emails to ensure quality standards are met. Prepare and submit daily/weekly/monthly reports on performance and issues.

Customer Service Representative

Dec 2021 - Aug 2022

Provide customer details about their benefits and eligibility. Respond to customer inquiries related to products, services, or orders. Handle calls professionally and efficiently. Assist customers in placing, tracking, modifying, or canceling orders. Resolve issues related to delayed or lost shipments. Guide customers through the return or exchange process.

Benefits, Eligibility, & Claims Associate

Dec 2021 - Aug 2022

Verify patient insurance eligibility, coverage, and benefits prior to services rendered. Review plan details including deductibles, copayments, coinsurance, and coverage limits. Confirm policy effective dates, authorization requirements, and network status. Identify, correct, and resubmit rejected or denied claims to maximize reimbursement.

Team Coach

Dec 2020 - Aug 2022

Prepare and present daily, weekly, and monthly performance reports. Conduct regular one-on-one sessions and team huddles. Work closely with the QA team to implement feedback and corrective actions. Attend performance review meetings and relay updates to the team. Maintain documentation related to team performance, disciplinary actions, and coaching logs.

Customer Service Representative

Nov 2019 - May 2020

Assist customers with account-related inquiries, including plan details, usage, billing, and payment. Update account information such as contact details, plan changes, or authorized users. Explain charges on customer bills and resolve discrepancies. Process payments, set up payment arrangements, and provide billing statements. Troubleshoot basic device, network, or service issues.

Teacher

Jun 2018 - Nov 2019

Teacher

Jun 2016 - Jun 2018