Customer Service Representative at Florida Blue Claims and Insurance

Jan 2025 - Dec 2025

Resolved complex medical insurance claims, billing disputes, and prior authorization inquiries. Adhered to HIPAA Compliance while maintaining 5%+ satisfaction scores and meeting strict SLA targets.

Technical Support & Customer Service Representative at Frontier

Jan 2024 - Mar 2025

Resolved an average of 30+ inbound calls daily across voice channels. Maintained a 90%+ Customer Satisfaction (CSAT) score over 1 year and 3 months tenure. Troubleshot SaaS applications, router configurations, and network connectivity bugs. Sold 30 VAS units every month and generated an average of $300 sales incentives.

Technical Support & Customer Service Representative at Linksys

Jan 2023 - Dec 2024

Resolved an average of 20+ inbound calls daily across voice channels. Maintained a 95%+ Customer Satisfaction (CSAT) score over a year of tenure. Troubleshot SaaS applications, router configurations, and network connectivity bugs.