Technical Support Representative

Mar 2026 - May 2026

Diagnosed and troubleshot hardware, software, and network issues using remote tools and step-by-step guidance. Collaborated with cross-functional teams to identify recurring problems and propose process or product improvements. Escalated complex or unresolved technical problems to higher-level support following established procedures.

Sr. Operations Representative

Oct 2025 - Jan 2026

Listened attentively to customers to address issues and questions responsibly. Updated account information as requested by customers. Transferred customers to appropriate departments as needed.

Travel Consultant

Aug 2023 - Aug 2025

Assessed passengers’ travel needs, preferences, and specifications to recommend suitable travel packages and services. Organized travel arrangements including researching options and booking tickets. Managed reservation issues by making outbound calls or sending emails to airlines and travel partners to resolve problems promptly.

Customer Service Consultant

Jul 2021 - Jun 2023

Handled general reservations and direct ticket sales, providing accurate information on fares, schedules, and travel options. Assisted passengers with online check-in procedures, ensuring proper documentation, baggage handling, and smooth boarding. Supported travel agencies by responding to booking inquiries, processing reservation requests, and resolving ticketing issues.

Customer Service Representative

Sep 2019 - Apr 2021

Assisted customers via chat by answering general inquiries on account ownership transfer, broadband and telephone line relocation, number porting, and TV service cancellation procedures. Created and documented cases for specialized departments. Offered plans that were under promotion.

Customer Service Executive

Jul 2017 - Aug 2019

Assisted customers with banking inquiries, payments, and account concerns. Guided customers in navigating online and mobile banking platforms. Scheduled appointments and provided accurate account information. Maintained confidentiality of customer data.

Customer Service Representative

Jan 2017 - Jul 2017

Guided customers through step-by-step processes to update and manage their account information. Assisted customers with account updates, billing concerns, and payment inquiries. Provided clear explanations and resolution through chat support.

Technical Support Representative

Nov 2015 - Dec 2016

Assisted customers on how to set up their all-in-one printer. Educated customers on product usage. Analyzed technical issues and found ways to resolve them.

Data Encoder

Jun 2015 - Jul 2015

Accurately encoded member data from source documents into GSIS database systems within set deadlines. Verified completeness and correctness of encoded information against original forms and supporting documents. Maintained confidentiality of customer information.

Outbound Sales Representative

Mar 2012 - Mar 2015

Contacted customers by phone to introduce and promote credit card products. Explained credit card features and benefits to create interest and support the sales process. Maintained strict confidentiality of all customer information and application details.