Care Service Supervisor

Nov 2024 - Mar 2025

Rostering and scheduling staff to ensure all shifts are allocated to the required standard. Working collaboratively with clients, families/carers, and relevant Case Managers to ensure client goals are achieved. Answering, screening, and directing telephone enquiries. Completing ad-hoc tasks as required. Responding to emails, queries, and requests or referring stakeholders to appropriate sources.

Remote Service Desk Coordinator

Dec 2020 - Sep 2024

Liaised with business customers ensuring timely service delivery. Managed jobs and ensured technicians were equipped for scheduled tasks. Managed tasks assigned by immediate supervisor. Answered phone calls from customers and service technicians.

Customer Service Representative

Jun 2015 - Jan 2020

Skilled in communicating across departments regarding call routing, message taking, and providing efficient, professional responses to clients. Proficient in verifying that adjusters remain connected with workers' insurance providers.

Back Office Support / Telephone Operator

Jun 2014 - May 2015

Created shipments for international delivery from the UK to local and international points. Assisted consumers in payment processing for collections and deliveries. Ensured items for collection were checked against prohibited and restricted lists, especially for international packages.

Customer Service Representative

Jan 2014 - May 2014

Facilitated resolution of billing concerns by processing payments, making adjustments to billing statements, and addressing account inquiries including new promotional offers, top-ups, and reloading. Handled customer inquiries about merchandise, sales, pricing, and company changes or disruptions.

Customer Service Representative

Jan 2011 - Dec 2011

Assisted and processed tax refund related inquiries. Assisted customers in online registration for WWE website and basic troubleshooting for device streaming issues.

Customer Service Representative

Jan 2010 - Jun 2010

Communicated with departments regarding back-orders, stock availability, and special orders. Educated customers on promotions to enhance sales productivity, highlighting product features and benefits.

Customer Service Representative

Feb 2009 - Aug 2009

Assisted customers with billing concerns, inquiries about new services, troubleshooting customer receivers (digital boxes), and helped set up televisions with new receivers.

Outbound Sales Representative

Jan 2006 - Oct 2007

Communicated with departments regarding back-orders, stock availability, and special orders. Educated customers on promotions to enhance sales productivity, highlighting product features and benefits.

Outbound Sales Representative

Jun 2004 - Dec 2005

Qualified eligible card holders for promotions and credit card acquisition, increasing company revenue. Provided assistance for mortgage applications. Technically assisted business directors with online page listings and search tools.