GLADECE
Philippines
Experienced Chat Support Specialist | Building Connections That Convert
Engaging Chatter Focused on Customer RetentionDetails
đ Languages
English:
Fluent/Native
đ¸ Preferred way of payment
Bank Transfer
đź Work type
Part-time
âąď¸ Type speed
Not specified
đ Internet speed
360 Mbps
đť Computer specs
Not specified
đˇ Webcam
No
đ°ď¸ Time zone
Pacific Standard Time
(UTC-08:00)
Experiences
Freelance
Chatter
Jan 2024 - Present
-
Skills Learned
Chatting - Intermediate
Software Used
Canva
Accenture
IT Helpdesk Shiftlead / SME
Sep 2021 - Apr 2026
Core Skills â˘Application & Cloud Support â˘Incident & Problem Management â˘Technical Troubleshooting â˘Customer Service & Stakeholder Communication â˘Ticketing & Queue Management â˘Call / Chat / Email Support â˘Root Cause Analysis â˘Documentation & Knowledge Base Creation â˘Quality & Compliance Support â˘Crossâteam Collaboration (Example: Customer Support, Microsoft Outlook, Ticketing Systems, Troubleshoot
Skills Learned
General - Advanced
Software Used
Canva
Capcut