Chatter

Jun 2026 - Present

Provided real-time chat support on an adult dating platform by engaging users through personalized conversations, relationship-building techniques, and sales-driven communication strategies. Managed multiple chats simultaneously, increased user engagement and retention, promoted platform features, and applied persuasive messaging to improve conversions while maintaining professionalism, confidenti

Customer Service Representative

Dec 2024 - Jul 2026

Managed 30–50 daily customer interactions via chat support, assisting with airline travel bookings, cancellations, and itinerary modifications. Maintained high customer satisfaction ratings while accurately processing complex travel requests and ensuring strict compliance with airline policies.

Teller

Apr 2024 - Sep 2024

Processed daily banking transactions with precision, maintaining balanced cash drawer with minimal discrepancies in a compliance-focused environment. Resolved account-related inquiries and delivered banking services to diverse clientele in a fast-paced retail setting. Demonstrated exceptional attention to detail and problem-solving acumen while upholding operational and regulatory standards.

Customer Service Representative

Feb 2022 - Mar 2024

Handled customer billing, technical support, and service inquiries via phone while maintaining comprehensive and accurate customer records. Identified customer needs and recommended bundled services, contributing to sales opportunities while maintaining excellent customer service.

Cashier & Receptionist

Dec 2020 - Dec 2021

Processed cash, card, and digital payments accurately using POS systems while managing front-counter operations and customer flow. Coordinated customer inquiries, reservations, and order processing across dine-in, takeout, and delivery service channels. Resolved customer concerns promptly and maintained front-counter inventory to ensure seamless daily operations.

Sales Representative

Apr 2018 - Mar 2020

Assisted customers with personalized product recommendations, driving sales growth and building lasting customer relationships. Managed sales transactions, cash handling, and inventory tracking with accuracy and meticulous attention to detail. Collaborated with team members to exceed sales targets and maintain efficient store operations.