Customer Service Representative/Virtual Assistant – REMOTE

Dec 2024 - May 2026

Delivered remote customer service and virtual assistant support, managing client communications and administrative tasks. Utilized various software tools to enhance productivity and client satisfaction.

Customer Service Representative – STREAMING ACCOUNT

Jul 2023 - Dec 2024

Provided customer support for streaming service accounts, addressing technical and billing inquiries. Ensured timely resolution of customer issues and contributed to team performance goals.

Customer Service Representative – TELCO ACCOUNT

Jun 2020 - May 2023

Handled customer service inquiries for telecommunications accounts, resolving issues and providing product information. Maintained customer satisfaction through effective communication and problem-solving skills.

Advisor I, Transaction Processing – FINANCIAL ACCOUNT

Apr 2019 - Apr 2020

Provided transaction processing services for financial accounts, ensuring accuracy and compliance with company standards. Assisted customers with inquiries and resolved issues related to financial transactions, maintaining high customer satisfaction.