Hub Lead

Mar 2024 - Present

Manage daily hub operations and team performance. Lead meetings and staff briefings. Monitor and improve KPIs including productivity, quality, and service level. Ensure compliance with company procedures. Implement process improvements to enhance operations.

Hub Coordinator

Jul 2022 - Feb 2024

Supported daily hub operations including sorting, dispatch, and inventory. Monitored hub performance and prepared reports. Assisted in resolving customer escalations. Coordinated with agency teams and riders. Handled payment transactions and documentation.

Facilities Admin Officer

Jan 2021 - Jun 2022

Managed hub sourcing and lease monitoring. Processed business permits and government requirements. Handled asset inventory and procurement coordination. Conducted facility audits and compliance checks. Prepared reports and tracked operational data.

Team Leader

Jul 2018 - Oct 2020

Supervised parcel handling, sorting, and dispatch. Monitored KPI performance of riders and hub. Managed cash collection and expense liquidation. Processed permits and handled Return to Sender parcels. Coordinated with agency for manpower needs.

Site Office Clerk / Liaison

Apr 2016 - Apr 2018

Managed employee records and payroll distribution. Processed permits including building and electrical. Purchased and monitored office supplies and equipment. Coordinated title transfers and site documentation. Handled logistics and equipment transfers.