Scrum Master

Jan 2026 - Present

Coached and mentored developers on Agile and Scrum principles, fostering adherence to best practices and promoting a culture of collaboration, accountability, and continuous improvement. Facilitated Scrum ceremonies, removed impediments, and guided the team in implementing effective processes to enhance productivity, quality, and delivery performance.

Operations Support Specialist

Jan 2026 - Present

Provided operational support for multiple business applications, handling service request implementations, incident investigation and resolution, system enhancements, and change request deployments. Conducted root-cause analysis and troubleshooting of application issues, delivering timely bug fixes to maintain system stability and user satisfaction.

Project Manager

Jan 2007 - Jan 2025

Led a project providing operational support for multiple business applications, ensuring timely resolution of client requests, system upgrades, and defect fixes. Managed end-to-end project delivery, overseeing application development lifecycle activities and ensuring software quality standards were met.