Callcenter Agent

Jan 2023 - Jan 2025

Responding to incoming customer calls, answering questions and inquiries, collecting payments for merchants' contracts, rental devices, and commissions, troubleshooting problems, providing information, and handling complaints regarding the organization’s products or services.

Cold Calling Agent

Jan 2022 - Jan 2023

Handled at least 500+ daily calls assisting elderly clients in the United States with Medicare insurance, providing benefit updates, pre-qualifying clients, and transferring them to specialists to continue application processes in a remote healthcare account.

Healthcare Call Agent

Jan 2020 - Jan 2021

Managed over 700 daily inbound and outbound calls for a healthcare account, assisting elderly clients in the United States with insurance eligibility verification and connecting them to licensed representatives to continue their applications in an office-based environment.