Virtual Assistant – Freelance

Jan 2025 - Dec 2026

Managed client accounts and maintained reports and client records. Created and organized content plans to support marketing and engagement efforts. Performed quality audits to ensure accuracy and compliance. Coordinated with teams to resolve issues and improve service quality.

Customer Care Specialist

Jan 2024 - Dec 2025

Managed international inbound customer inquiries. Provided product support and resolved service concerns. Updated customer records and documented interactions accurately.

Customer Service Representative

Jan 2018 - Dec 2021

Handled high-volume inbound calls and order inquiries. Maintained accurate customer records. Delivered excellent customer service and issue resolution.

QA Specialist

Jan 2018 - Dec 2021

Audited e-commerce refund cases to verify transaction accuracy and compliance with company policies. Reviewed customer accounts, orders, and refund approvals to prevent errors and financial loss. Organized audit records and generated performance reports. Provided coaching feedback to improve agent performance. Supported process improvement initiatives to enhance refund handling efficiency.

QA Specialist

Jan 2018 - Dec 2021

Evaluated service quality and customer handling performance. Created daily and weekly performance reports. Identified process improvements to enhance service delivery.