SALE TECH COACH

Jan 2026 - Present

Thrived in a fast-paced BPO environment focusing on building connections, understanding customer needs, and closing deals. Utilized strong communication skills and determination to exceed sales targets, delivering value and creating positive customer experiences.

APPOINTMENT SETTER

Feb 2024 - May 2025

Experienced in lead qualification and scheduling. Skilled in CRM management, outbound calls, and client follow-up to boost conversions. Persuasive communicator with a results-driven approach to securing high-quality appointments.

TECHNICAL SUPPORT ASSOCIATE

Jun 2023 - Mar 2024

Skilled in troubleshooting software, hardware, and network issues in a BPO environment. Proficient in ticketing systems, remote diagnostics, and customer support tools, ensuring fast and effective resolutions.

TECHNICAL SUPPORT ASSOCIATE

Jun 2022 - Jan 2023

Skilled in troubleshooting software, hardware, and network issues in a BPO environment. Proficient in ticketing systems, remote diagnostics, and customer support tools, ensuring fast and effective resolutions.

TECHNICAL SUPPORT ASSOCIATE

Apr 2021 - Mar 2022

Skilled in troubleshooting software, hardware, and network issues in a BPO environment. Proficient in ticketing systems, remote diagnostics, and customer support tools, ensuring fast and effective resolutions.

TECHNICAL SUPPORT ASSOCIATE

Aug 2019 - Oct 2020

Skilled in troubleshooting software, hardware, and network issues in a BPO environment. Proficient in ticketing systems, remote diagnostics, and customer support tools, ensuring fast and effective resolutions.

SERVICE CREW / CREW TRAINOR

Jun 2012 - Jun 2014

Performed service crew duties and trained new staff, ensuring high standards of customer service and operational efficiency in a fast-paced food service environment.