Customer Support Representative

Jun 2024 - Present

Supported multiple accounts including WanderJoy (L1 support), Nomad eSIM (chat support), Superdial (healthcare verification), and outbound Auto/Home/Health insurance. Assisted customers through chat and calls, handling technical troubleshooting, account inquiries, record verification, and service-related concerns.

Virtual Assistant

Aug 2023 - Mar 2024

Performed daily administrative tasks including data entry, basic bookkeeping, file management, and record organization. Supported digital marketing efforts through SEO tasks such as keyword research, metadata updates, and optimizing content for better visibility.

Data Analyst

Aug 2022 - Feb 2023

Performed data encoding and item listing for products scheduled for display across various department store sections. Ensured accuracy of product details, pricing, and inventory information before system upload and store deployment. Coordinated with store teams to maintain updated item records and support smooth product display and inventory processes.