Chat Support Representative

Jun 2023 - Jan 2025

Handled customer support via chat, managing multiple conversations simultaneously to provide timely and accurate assistance. Employed active listening, empathy, and communication skills to resolve issues and maintain positive customer relationships.

Technical Support Representative

Dec 2021 - Oct 2022

Provided technical support to customers, addressing inquiries and resolving issues efficiently to ensure customer satisfaction. Utilized communication and interpersonal skills to manage relationships and deliver excellent service in a fast-paced environment.