Customer Service Representative

May 2021 - Apr 2026

Assisted customers with changing or cancelling hotel reservations, expertly handled and responded to emails in a timely manner, and demonstrated effective communication and active listening skills.

Customer Service Representative

May 2017 - Mar 2021

Helped customers book flights, hotels, and car reservations, assisted with changing or cancelling reservations, and built rapport with customers through courteous and professional communications.

Customer Service Representative

Dec 2016 - Mar 2017

Addressed customer service inquiries quickly and accurately, maximized customer satisfaction by resolving service issues promptly, assisted with financial account and billing inquiries, and worked as a billing and collections associate.