We’re looking for an experienced OF Manager to oversee the day-to-day operations of an OF chatting team. This role is all about people. You’ll be the one keeping the team aligned, motivated, and accountable, while also having the chat skills to step in and lead by example when needed.
You need experience in the OF industry specifically, as well as management experience and the emotional intelligence to back it up. This is a leadership role first and foremost.
What you’ll be responsible for
• Overseeing daily operations to make sure every shift is covered and every chatter shows up on time
• Monitoring chat quality across the team and stepping in when standards slip
• Rolling out new training methods or approaches and making sure the whole team actually absorbs and applies them
• Enforcing team rules and holding people accountable, fairly and consistently
• Acting as the go-to person for the team, handling questions, conflicts, and day-to-day issues before they escalate
• Reporting back to agency leadership on team performance and any recurring issues
What we’re looking for
• Proven management or team lead experience
• Strong chat skills, you understand tone, pacing, and how to keep a conversation engaging
• Exceptional emotional intelligence. You stay level-headed under pressure and bring that calm to the team
• Personable and easygoing, but firm when it counts. People should want to work hard for you, not feel micromanaged by you
• Highly organized and dependable. Schedules get built, shifts get covered, and nothing falls through the cracks
• A genuinely hardworking mindset. You set the standard for the team’s work ethic
• Comfortable enforcing rules and giving direct feedback without it becoming personal
Nice to have
• Experience managing remote or shift-based teams in the OF industry
• Background in customer service, sales, or community management
• Experience with scheduling or team communication tools
