Head Of Operations

About FansLink

FansLink is a creator monetization agency based in London. We manage 35 creators across OnlyFans and adjacent platforms, with a chat department of 20 to 25 chatters running.

We run lean and we run on systems. Everyone owns a number, everyone has a scorecard, and the business is built so that nothing depends on the founders being in the room.

The Role

We need a Head Of Ops to own the weekly heartbeat of the business.

You won't run any single department. You'll be the person who connects them. Onboarding, marketing, chatting, and client success all answer to their own leads. Your job is to make sure those leads actually execute what they commit to each week, that every new creator gets onboarded inside 48 hours, and that the day-to-day client success function for creators runs cleanly.

If something is off track, you spot it before the founder does. If a department lead missed a deliverable, you're the one flagging it on Monday morning, not Friday night.

What You Own

Three territories. All three are yours.

1. The Weekly Scorecard System

This is your number. Every department lead fills out their scorecard each week, covering onboarding, marketing, and chatting. You own that those scorecards are completed on time, that the data in them is clean, and that the commitments made one week actually get executed by the next.

If a scorecard isn't filled, that's on you. If a commitment slips, you're the one raising it.

2. Customs and Client Success Management

You are the day-to-day point of contact for every creator on the roster. You handle their requests, manage custom content from intake through delivery, and mediate when issues come up between creators and the chat team. You keep creators feeling looked after.

This is the relationship layer of the business. Creators need to trust that when they message, someone calm and capable is on the other end.

3. Onboarding

You lead every new creator from signed agreement to fully live. Hard bar: every onboarding is completed inside 48 hours.

You coordinate the moving parts (chat-side setup with the Head of Chatting, content collection with the marketing team, account configuration with the founders) and you own the timeline end to end.

What Good Looks Like

Every scorecard line filled by end of day Monday, every week, no chasing

Zero onboardings taking longer than 48 hours

Creator response times under 5 minutes during business hours

Creator issues resolved or escalated within 24 hours

Founders never have to ask "where are we on X" because you've already told them

How You'll Spend Your Week

Who You'll Work With

You report directly to the founder.

You work alongside the Head of Chatting (who owns creator KPIs and the chat department), the morning and evening Chat Managers (live chat operations), the Creative Director (marketing and content), and the founders (overall direction).

You are the connective tissue between all of them. You don't manage them, but you hold them to what they committed to.

Who You Are

You're systems-first by nature. You like order, you like lists, and you like people doing what they said they'd do. You're calm under pressure and direct in how you communicate.

You see what needs to happen before being asked. You don't need to be told twice. You're the kind of person who shows up to a Monday meeting already knowing what's broken and how you plan to fix it.

You're comfortable in a fast, remote, message-heavy operation. You can hold five threads across WhatsApp, Slack, Discord, and Notion without losing the plot. You like the people you work with, but you're not afraid to push back when something slips.

Requirements

Experience in the creator economy, OnlyFans agency, or adjacent space

2 or more years in operations, project management, or client success in a fast-moving business

Strong written communication and fluent English

Confident with Notion, Slack, Google Workspace, and learning new tools quickly

Comfortable working across UK and US time zones

Direct, no-fluff communication style

Nice to have:

Background managing remote teams across multiple time zones

Familiarity with chat operations or live customer-facing teams