We are expanding our team and seeking an experienced Chat Manager to oversee chat operations during the US evening to late shift. The ideal candidate will have a solid background in chat management, exceptional communication skills, and the ability to lead from the front effectively while stepping in to assist during peak times.
Key Responsibilities:
- Lead and manage chat teams to ensure optimal performance
- Conduct quality assessments to uphold service standards
- Oversee recruitment and training of chat personnel
Join us in enhancing our chat operations and delivering exceptional customer experiences.
